Skip to content

Support

We’re a small, independent team. Most answers are below; if yours isn’t, write to us and a real person will reply.

Contact us

Email is the fastest way to reach us. We never ask for your password or payment details.

support@nightbox.me

We aim to reply within 2 business days.

To help us help you, please include

  • Your phone model and iOS or Android version
  • The Nightbox version (Settings, at the bottom)
  • What happened, and roughly when

Frequently asked questions

Recording and the night

Where should I put my phone?

At arm’s length from your pillow, microphone towards you, ideally plugged in. Face-down is fine.

Recording stopped during the night

Start the night from the app and don’t swipe Nightbox away. On Android, allow Nightbox to run without battery restrictions (the pre-sleep checklist can do this for you). On Samsung phones, turn off snore detection in Samsung Health, because it can take over the microphone. Any gap is shown on your report with its cause.

What happens if I get a call or an alarm goes off?

Recording pauses and picks up again by itself afterwards. The gap and its cause appear on the report’s coverage bar.

Does the sound keep playing with the screen off?

Yes. Sounds and recording continue with the screen locked.

How much battery does it use?

Plugging in is recommended for a full night. Battery use depends on your phone and sound volume.

Snore detection and reports

A clip is marked as snoring but it isn’t me

Open the clip’s menu and choose “Not snoring” or “That’s my partner”. Your score updates straight away. Tap Save to keep the change.

How is the snore score calculated?

Each snore is placed in a band by how far it rose above your room’s calibrated background noise (quiet, loud, epic, weighted 1, 2 and 3). Score = 100 × (snore time × weight) ÷ (3 × recorded time). 0 means no snoring was recorded.

My fan or air conditioner was counted as snoring

Run the 20-second room calibration (in the pre-sleep checklist or Settings) with your fan or AC on, so Nightbox learns that steady noise.

Purchases and the free trial

How do I restore my purchase on a new phone?

Settings › Premium & purchases › Restore purchases, signed in with the same Apple ID or Google account.

How do I cancel a subscription?

Subscriptions are managed by the store. iPhone: Settings › your name › Subscriptions, or apps.apple.com/account/subscriptions. Android: Google Play › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before renewal.

How does the free trial work?

Try Premium for 7 nights on your phone with no card. Nothing is charged and nothing renews. When it ends, Premium simply turns off and everything you recorded stays yours.

Can I get a refund?

Payments are handled by Apple or Google, so refunds follow their policies. Apple: reportaproblem.apple.com. Google Play: play.google.com/store/account/orderhistory.

Privacy and your data

Can you see my recordings?

No. Recordings never leave your phone and Nightbox has no server.

How do I delete my data?

Delete a single night from its report, or everything in Settings › Delete all data. Uninstalling the app also removes your recordings.

Can I change the language?

Settings › Language: English, Thai, or follow your phone’s setting.

Requirements